Business Support Executive

We are searching for an organised individual with excellent communication skills to join a connected outsourced agency provider as a Business Support Executive, based in Harrogate.

• £25,000 per annum
• 24 days holiday + Bank Holidays
• Excellent Benefits Package (Discounted Gym, 2 paid charity/volunteering days + more)
• Hybrid Working following probation (3 days in the office, subject to performance)

THE ROLE

This is a multi-faceted role with the opportunity for the successful candidate to use their own initiative to deliver an exceptional service to our client’s customers and retailer networks.

Key responsibilities include:

• Providing essential support to our client’s Business Sales teams.  
• Responding to customer enquiries via telephone and email.
• Booking  demonstration vehicles on behalf of client, fleet sales and leasing teams.
• Setting up and onboarding new fleet customer accounts on internal systems and providing a welcome call following online sign up.
• Working towards targets and KPIs in line with department service level agreements.
• Utilising the CRM system (Salesforce) to actively record customer information/activity and allocate leads to the relevant individual in the department.

SKILLS & EXPERIENCE

• Proficient in Salesforce and Microsoft Excel.
• Excellent verbal and written communication skills.
• Excellent organisational skills, with a high level of attention to detail.
• Ability to take ownership and use initiative to approach problem solving.
• Are a UK resident with unrestricted right to work in the UK.