Customer Service Assistant

• £24,420 per annum
• Bruntingthorpe – Office Based
• 25 days holiday + Bank Holidays + Birthday Day Off
• Excellent Benefits Package

THE ROLE

The successful candidate will be responsible for providing a first-class customer experience, dealing with customer queries and the day-to-day activities to ensure customers and suppliers who visit receive an outstanding service.

Your key responsibilities will include:

• Be the first person to greet customers and clients as they walk into the building in a friendly and approachable manner.
• Act as the first point of contact for customers and vendors, ensuring relationships are developed, maintained and nurtured.
• Responding to enquiries in an effective and timely manner, via either telephone, email or face-to-face, to ensure customer satisfaction, with an ability to identify when they need escalating.
• Answering inbound customer calls, in a personable and friendly manner.
• Completing all administration tasks with high attention to detail.
• Liaising with internal teams to ensure a smooth customer journey.
• Utilising the bespoke in-house system to process bookings and complete appointments, ensuring all regulations and procedures are followed.

SKILLS & EXPERIENCE

Our ideal candidate will have excellent communication skills, confidence, a genuine ability to connect with individuals, and all round wants to be part of a team and jump straight in. This role is likely to suit someone from a hospitality, retail or receptionist background searching for a move into commercial environment.

• Experience in a customer-facing environment.
• Exceptional written and verbal communication skills.
• Excellent organisational skills, with a high level of attention to detail, whilst working within deadlines.
• The ability to understand the needs of the customer and the company and provide effective support.
• The ability to take ownership and demonstrate resilience in all aspects of your work.
• The ability to work as a team, ensuring a successful sale and fantastic customer experience.
• Understand and confidently use Excel and Microsoft Office applications.
• A full, clean driving licence.
• Are a UK resident with unrestricted right to work in the UK.

OUR CLIENT

Our client is a leading Brand Experience Agency offering tailored outsourced services to its diverse client base, of which you will be working for one of the businesses they support. They are motivated to elevate their clients’ brands through targeted research, strategic workshops, and the creation of digital & physical assets to develop unique customer experiences and propel business growth.