IT Managed Services Design Consultant

• £45,000 – £55,000 pa DOE
• Remote – (work from home with occasional travel to client sites)
• 26 days annual leave + bank holidays
• Regular company socials
• Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme

Due to the nature of our roles, candidates must be a UK resident with permanent UK working rights, residing within the UK. Please note that we cannot offer visa sponsorship for overseas candidates.

THE ROLE:

Reporting into the Head of Service Design, the successful candidate will play a key role in supporting the Sales team with scoping, designing, & promoting the business’ Service & Solutions offering to new and existing clients. You will be responsible for designing and delivering tailored solutions based on client requirements, covering a variety of outsourcing and support disciplines including support services, monitoring, hardware maintenance, software support, service desk, remote management, and service improvements.

ROLES & RESPONSIBILITIES:

• Maintaining and articulating a comprehensive understanding of the business’ service proposition.
• Evaluating customer requirements and designing/developing appropriate solutions that provide value and address customer needs.
• Producing proposals and presentations to outline the solution and ROI/value added to customers.
• Undertaking a thorough client briefing process, ensuring adequate information is gathered for complete and comprehensive proposals.
• Establish assumptions and risks of the solution, managing these throughout the creation and transition process.
• Create solution description documentation, manage the transition from operations to solution delivery, and resolve queries to ensure successful handover.
• Follow internal processes for approval and cost sign off, working with the project management team on service take on/transition projects, and the commercial team to ensure service schedules are created in line with the solution design.
• Ensure all relevant activity related to opportunities is recorded, updated, and maintained on Salesforce.
• Contribute to the development of the business’ service offering, providing the senior leadership team with service improvement opportunities and new propositions.

SKILLS & EXPERIENCE:

• Previous experience in an IT Service Design Consultant role or similar is highly desirable.
• IT Service Delivery Manager, Transition Manager, Service Desk Manager role experience would be considered.
• Analytical and logical mindset; the ability to understand a customer’s IT environment & requirements and translate into relevant solutions.
• Strong communication skills with the ability to present, negotiate, and influence senior stakeholders regarding complex technical and commercial matters.
• An understanding of ITIL best practices.
• Excellent attention to detail & written skills, with proven experience writing complex managed service/support-based solution proposals.
• Experience of services including MDM, Service Desk, and technologies including Desktop, Cloud, Outsourced Infrastructure, and Networking, on either/both Apple and Windows estates.
• Knowledge/experience of working with contracts involving TUPE.
• Proficiency in the full Microsoft Office suite and experience creating and managing complex Excel spreadsheets, analysing data with the use of advanced features (pivot tables, formulas, etc.)
• Public Sector procurement & IT Bid Support Process experience would be highly beneficial but not essential.
• PRINCE2 and/or ITIL qualification, desired but not essential.
• UK resident with unrestricted right to work in the UK; please note that we cannot offer visa sponsorship for overseas candidates.

OUR CLIENT:

Is a CRN Reseller of the year winner providing technology hardware, software, and managed service solutions to a large and growing set of industry-diverse clients. As an intrinsically forward-thinking organisation they are committed to investing in the business and their employees, ensuing they maintain their excellent customer satisfaction rating, continue travelling on their upward growth trajectory, and stand out from the competition.