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Salary: 
£50,000
- £60,000
Location: Leeds, Yorkshire & the Humber
Our Reference: MV13354
>> View More Roles in this Sector 

Key Details

We’re searching for a Customer Software Training Manager to join a fast-growing AI SaaS business where customer onboarding and education are critical to ongoing success. Reporting to the COO, you’ll own the end-to-end training journey, turning complex software into simple, scalable learning experiences that drive adoption and long-term customer outcomes.

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Contact Matt 
about this role.
07943 710 160
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Our Promise

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. 

If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. 

However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

Customer Software Training Manager

Are you passionate about helping customers gain real value from SaaS?

We’re searching for a Customer Software Training Manager to join a fast-growing AI SaaS business where customer onboarding and education are critical to ongoing success. Reporting to the COO, you’ll own the end-to-end training journey, turning complex software into simple, scalable learning experiences that drive adoption and long-term customer outcomes.

  • £50,000 - £60,000 per annum, dependent on experience
  • Leeds - Office Based with UK Travel
  • 30 days holiday (increasing by one day per year of service, up to 35) + Bank Holidays + Work Anniversary Day Off
  • Excellent career growth opportunities in a thriving start-up environment
  • Benefits include Wellbeing Support, Bright Exchange Discounts, Free Onsite Parking & Regular Team Socials

Key Responsibilities

  • Deliver structured customer training workshops (live, recorded & on-site in Leeds/UK-wide)
  • Build learning content, guides and playbooks into a scalable training academy, creating certification frameworks to validate learning, holding users accountable.
  • Create role-based learning journeys for different user types.
  • Enable internal teams with clear, consistent product knowledge through structured learning programmes.
  • Improve adoption, reduce support dependency and speed up time-to-value.

Skills & Experience

Essential:

  • Experience within a SaaS business, training or enabling customers (SMB to Enterprise), preferably AI/Field Service Management SaaS.
  • The ability to simplify and explain technical concepts such as workflows, integrations or APIs.
  • Experience designing structured training programmes or learning journeys.
  • Confident presentation and facilitation skills, both online and in person.
  • A highly organised, process-driven approach with strong attention to detail.
  • The confidence to work cross-functionally and influence multiple stakeholders.
  • Located within a commutable distance to Leeds, willing to travel UK-wide when required.
  • Candidates must have a permanent Right to Work in the UK. Please note, our client cannot offer visa sponsorship for this position.

Desirable:

  • Experience building or managing LMS or training academy platforms.
  • Familiarity with tools such as Loom, Notion or TalentLMS.
  • Background in Customer Success, Implementation or Onboarding.
  • Experience working with automation, AI or workflow-led platforms.

Our client is a well-funded, ambitious and high-growth AI SaaS start-up that is transforming how businesses automate and scale their operational workflows. If you have the required skills, please apply today. Alternatively, for more information about the role, please contact Matt Pallister using the contact details on our website: wearemarmion.

For more on Marmion, check out our 5* reviews on Trustpilot & Google.

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