Operations Manager - Outsourcing Environment

• Based in Harrogate
• £40,000 - £50,000 pa DOE + Bonus
• 24 days holiday + Bank Holidays
• Excellent Benefits Package (Discounted Gym, 2 paid charity/volunteering days + more)
• Hybrid working available (3 days in the office)
• It is essential that applicants have experience within an Outsourcing Environment or similar.

Our client is seeking an experienced Operations Manager to join their leadership team, this is a business-critical role, and the successful candidate will oversee and optimise the operational aspects of all areas within the organisation. Reporting directly to the Managing Director you will be responsible for ensuring the smooth and efficient execution of sales processes, driving performance, and maintaining a high level of client satisfaction.

KEY RESPONSIBILITIES

• Provide strategic leadership and direction to the management team, ensuring alignment with the company's overall goals and objectives.
• Develop and implement efficient operational processes to maximise productivity and achieve business targets.
• Lead by example, motivate, and develop a high-performing management team.
• Where necessary act as a key point of contact for clients and collaborate to understand their requirements, tailoring operational strategies accordingly.
• Implement performance metrics and KPIs and an analyse data and trends to identify opportunities for improvements.
• Continuously evaluate and refine operational processes to enhance efficiency and effectiveness.
• Work closely with cross-functional teams to implement process improvements and drive innovation.
• Manage resources effectively, including staffing levels, training, and technology tools to optimise operational performance.
• Collaborate with the MD and SLT to develop and manage the operations budget.
• Provide regular and transparent reports on operational performance to the MD.

SKILLS & EXPERIENCE

• Operations Management experience within an Outsourcing Environment or similar.  
• Demonstrated experience in process optimisation and performance management.
• Budget management experience is essential.
• A good standard of education and someone who invests in their personal development through self-learning.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Ability to thrive in a fast-paced, dynamic environment.
• A UK resident with unrestricted rights to work in the UK.