Jigsaw24 - Marmion Case Study
Case Study

Six Years of Strategic Recruitment Partnership with Jigsaw24 Ltd

Since 2019, we have partnered with Jigsaw24 to support their continued growth through the recruitment of high-calibre professionals across the business. This six-year collaboration reflects a trusted, enduring relationship built on results, responsiveness, and shared values.

Our Contribution Across the Business

Over this period, we’ve successfully placed almost 100 candidates across 40+ distinct job roles and 10+ business units, demonstrating our ability to deliver at scale and across departments. Roles filled include:

  • Technical Functions: Service Desk, Service Design, Internal IT, ITIL, ITSM, Business Analysts, Service Delivery.
  • Business / Business Operations Functions: Marketing, Design, Procurement, Logistics, Project Management, Bids, Business Managers, Logistics.
  • Sales: DBAMs, Account Managers, Sales Support, Education Sales, Client Directors, Account Developers.

These appointments spanned entry-level to management and included permanent hires for both technical and non-technical teams, highlighting our agility and understanding of varying departmental needs.

Performance Metrics

Our recruitment outcomes are consistently high performing:

98% CV-to-interview rate

highlighting our ability to identify and submit only the most suitable candidates. We do not use CV buckets or work from a candidate database, and because every assignment is given its own campaign, we generate interest from genuinely interested applicants ensuring a worthwhile interview process. Hiring Managers trust our process, and therefore their time away from BAU is limited to only reviewing suitable CVs and interviewing qualified candidates per role.

Average 1:2 interview-to-offer ratio

showcasing our precision in matching talent to role and culture. Candidates attend interviews engaged and fully prepared with a solid understanding of the role and Jigsaw24, ensuring that the decision to offer and accept is based on sound evidence.

High retention — 96%

Many candidates placed over the years have succeeded and remained in their roles, validating our emphasis on long-term fit and retention.

Strong and Transparent Partnership

Since the start of our relationship, Marmion and Jigsaw24 have maintained a seamless collaboration with no disputes, reflecting mutual trust, clear communication, and shared values.

Value Delivered

Our approach has delivered measurable value in several key areas: Technical, Commercial, Operations, Marketing, Procurement, and Sales.

Time Efficiency

By acting as an extension of the internal hiring function, we’ve significantly reduced time spent on screening inappropriate candidates for hiring managers. The client benefits from a dedicated recruitment team and a consistent Account Director since 2021, whose deep knowledge of the Jigsaw24, its teams, and personal experience within the sector, accelerates every recruitment cycle. The previous Account Director (Matt Pallister) remains within Marmion and covers in the absence of Alice McGlaughlin.

Trusted by Stakeholders

We’ve worked with multiple hiring managers, many of whom were referred internally. This speaks to the trust built at every level of the business — from operational leaders to executive decision-makers.

Commercials

Fees have remained the same since 2022 with no compromise to the quality of service, and an increase in investment from Marmion on our advertising and allocation of resource.

Supporting Growth

The vast majority of the new recruits we’ve facilitated were growth-related roles, not replacements — a testament to our commitment and involvement in the growth of Jigsaw24, and our role in supporting that expansion.

  1. Jigsaw24 has also supported Marmion’s growth and is now the sole provider of all hardware, licensing, and IT services, further demonstrating the depth and strength of our mutually beneficial relationship.

Why Our Style Works for Jigsaw24

  • Embedded Partnership: We operate as an integrated extension of the business, not a transactional recruiter.
  • Intelligence-Led Approach: Deep knowledge of the Tech/MSP/VAR sector and competitor landscape ensures relevance in every candidate submission, across all departments.
  • Consistency of Service: Continuity in Account Management builds institutional memory and efficiency.
  • Flexible, Ethical Process: Transparent, human-led recruitment with a focus on mutual long-term fit — not quick wins.
  • Cross-Functional Strength: Ability to support a variety of departments with equal success, easing the burden on HR and line managers.

Summary

This partnership is a case study in how long-term, ethical, and intelligent recruitment has directly supported Jigsaw24’s business growth. By aligning Marmion’s service model with Jigsaw24’s strategic goals, we’ve not only delivered solid results — we have been appointed, with the exception of M&E, the exclusive Recruitment Partner of all other areas of Jigsaw24’s business. In June 2025 we became an official trusted extension of the organisation.

Contact Alice
07494 454 777
If you're looking for a recruitment partner who can truly understand your business and delivers results without compromise, we’d love to talk. Our qualified and experienced consultants combine market insight with a people-first approach to help you build teams that perform and last. Get in touch with Alice to start a conversation today.
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