This is an exciting time to join a well-established yet growing organisation within the technology industry. Our successful candidates have provided 5* feedback on their experience of working for this business.
THE OPPORTUNITY:
Due to the current 1st line team promotions into 2nd line Support, we are searching for candidates to join our client’s Managed Services department where a major part of this role will include diagnosing faults and completing requests within contracted SLA’s. You will be responsible for handling any incidents via telephone, email, and ServiceNow case logging, so a high standard of customer service is essential.
Our client is very committed to and actively encourages all colleagues to pursue personal and professional development objectives which will be achieved through self-study. This will include keeping up to date with current technologies and undertaking any training that the organisation requires.
RESPONSIBILITIES:
SKILLS & REQUIREMENTS:
OUR CLIENT:
Our client is an award-winning provider/reseller of technology and managed IT services, offering end-to-end business solutions to clients of all sizes. It is an extremely forward-thinking organisation committed to investing in the business and its employees to ensure it maintains its reputation as a market leader, within the industry.
As an outcome of their continued success, we have been tasked with searching for an IT Service Desk Engineer who will form part of their Managed IT Support team. Due to recent contract awards and a healthy pipeline of future business, our client can offer the successful candidate job security within this very dynamic sector.
This is an exciting time to join a well-established yet growing organisation within the technology industry. Our successful candidates have provided 5* feedback on their experience of working for this business and if you would like to join a company who has a dynamic and progressive strategy for growth, please apply today by submitting your CV.
Thank you for taking an interest in the role advertised. We’d like to confirm that each CV received is read thoroughly by a trained consultant. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, if you wish to speak to the named consultant about your application, please feel free to contact us directly.
