Menu
close
Menu
close
close
This Vacancy has been filled
This vacancy has been filled, but we are always looking for candidates for similar roles. If you are looking for a 1st Line Support - Marketing or similar job, please contact our team or submit your CV
Salary: 
£20,000
- £25,000
Location: Leeds, Yorkshire & the Humber
Our Reference: MV6491
>> View More Roles in this Sector 

Key Details

This is a fantastic opportunity for a 1st line support candidate with a passion for Customer Service to join an innovative and growing Marketing Automation Agency, with an existing set of clients.

Apply Now
Contact Alice 
about this role.
07494 454 777
Submit CV
Our Promise

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. 

If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. 

However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

1st Line Support - Marketing

1st Line Support - Marketing

  • Leeds – Hybrid working
  • Up to £22,000 - £25,000pa DOE
  • Excellent working culture and office environment
  • Employee wellness + cycle to work + holiday purchase scheme

OUR CLIENT

Our client is the creator of the UK’s fastest growing innovative marketing automation platform that was born from the understanding that there is no one size fits all. The platform allows businesses to create, manage, and execute marketing campaigns; automating the process to increase audience engagement and drive leads all whilst reducing the internal time and effort required. The platform was built to allow for continuous improvements and upgrades to match the ever-changing landscape of marketing, providing marketeers with the freedom to concentrate on driving forward results.

THE ROLE:

The successful candidate will join an established marketing technical team to work on their 1st line issues and queries submitted by their existing set of clients. You will be responsible for efficient and effective responses and ultimately resolutions, regularly updating clients on the progress of their ticket, and escalating to 2nd/3rd line support where necessary.

This role offers a clear progression route within the business, with additional training and development plans encouraged by the senior leadership team to ensure a successful and lasting career.

Your responsibilities will include…

  • Provide guidance to existing clients on the business’ marketing automation platform.
  • Respond to incoming requests and issues reported via; chatbot, telephone, or ticketing system.
  • Escalate any issues where necessary to 2nd Line support team.
  • Liaise with the appropriate account manager when opportunities are identified to increase customer retention for the business, and satisfaction of the platform.

SKILLS & EXPERIENCE:

  • Previous experience within a 1st line role is essential.
  • Ability to pick-up new technology naturally and efficiently.
  • Excellent communication skills, both written and verbal.
  • Excellent customer service skills with a positive attitude.
  • Experience working with ticketing systems/software and/or chat function is desired.
  • Knowledge/understanding of HTML or SQL is desired.

This is a fantastic opportunity for a 1st line support candidate = with a passion for Customer Service to join an innovative and growing Marketing Automation Agency, with an existing set of clients. If you feel you are suitable, please apply today by submitting your CV. If you would like to discuss this opportunity further, please contact Alice McGlaughlin on the number listed on our website. 

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.  

 

Submit Your CV

Get in touch to find out how our dedicated team can help you find the right business for your career.
Join the Marmion Team
First
Last

Maximum file size: 2MB

arrow-down
Marmion logo icon
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

For more information on how we use your data see our Privacy Policy.

Force24 Cookies & Tracking

Our organisation utilises Force24’s marketing automation platform.

Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website. The cookies are named below:

  • F24_autoID
  • F24_personID

They allow us to understand our audience engagement thus allowing better optimisation of marketing activity.

f24_autoId– This is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24_personid. If this is left anonymous it will be deleted after 6 months . Non-essential, first party, 10 years, persistent.

f24_personId– This is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user. This is used for personalisation and ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent.

The information stored by Force24 cookies remains anonymous until:

  • Our website is visited via clicking from an email or SMS message, sent via the Force24 platform and cookies are accepted on the website.
  • A user of the website completes a form containing email address from either our website or our Force24 landing pages.

The Force24 cookies will remain on a device for 10 years unless they are deleted.

Other Tracking

We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities

Device & browser type and open statistics

All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.

Link Tracking

All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.