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This Vacancy has been filled
This vacancy has been filled, but we are always looking for candidates for similar roles. If you are looking for a 1st Line Technical Support or similar job, please contact our team or submit your CV
Salary: 
£23,000
- £25,000
Location: Leeds, Yorkshire & the Humber
Our Reference: MV8007
>> View More Roles in this Sector 

Key Details

This role offers a clear progression route within the technology side of the business, with additional training and development plans encouraged by the senior leadership team to ensure a successful and lasting career.

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Contact Alice 
about this role.
07494 454 777
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Our Promise

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. 

If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. 

However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

1st Line Technical Support

  • Leeds Office
  • Hybrid working – 3 days per week in the office.
  • £23,000 - £25,000pa dependent on experience
  • Excellent working culture and office environment
  • 25 days holiday + bank holidays & holiday purchase scheme
  • Employee wellness programme + cycle to work scheme

Your responsibilities will include…

  • Work within an established technical team and provide guidance to the client base on the business’ marketing automation platform.
  • Respond to incoming requests and issues reported via; chatbot, telephone, or ticketing system.
  • Escalate any issues where necessary to 2nd/3rd Line support team.
  • Liaise with the appropriate account manager when opportunities are identified to increase customer retention for the business, and satisfaction of the platform.

SKILLS & EXPERIENCE:

  • Customer Service experience with a Computer Science or related degree.
  • 1+ years’ experience within a 1st line support role is desired but not essential.
  • Excellent communication skills, both written and verbal.
  • Experience working with ticketing systems/software and/or chat function is desired.
  • Knowledge/understanding of HTML or SQL is desired.
  • UK resident with unrestricted rights to work in the UK.

OUR CLIENT

Our client is the creator of one of the UK’s fastest growing revolutionary marketing automation platforms, born from the understanding that there is no one size fits all. The platform allows businesses to create, manage, and execute marketing campaigns; automating the process to increase audience engagement and drive leads, all whilst reducing the internal time and effort required. The culture is at the heart of the business strategy and has been carefully nurtured over the years, resulting in an energetic, inclusive, and forward-thinking environment.

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