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Sales

★ Specialism

Salary:

£25,000

- £30,000

Location: Harrogate, Yorkshire & the Humber

Our Reference: MV9014

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Key Details

Our client is a growing Commercial/B2B Energy Consultancy, whose main focus has always been, and will continue to be, on the delivery of high levels of client satisfaction, which is reflected in their excellent client retention rate. Our client stands out within their market due to their consultative approach and the hands-on advice they offer, which involves managing the evolving needs of businesses they work closely with.

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Contact Matt
about this role.

07943 710 160

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Our Promise

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance.

If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role.

However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

Customer Relationship Manager

£25,000 - £30,000 pa, dependent on experience
Office Based - Harrogate
20 Days Holiday (increased by 1 day per year of service up to 25 days) + Bank Holidays
Excellent Training & Development Opportunities
37 hours per week, 1:30pm finish on Fridays

THE ROLE

This role offers an exciting opportunity for the successful candidate to have a direct impact on the future of our client’s business. You will be responsible for managing a portfolio of clients whilst also recognising opportunities to upsell additional services to increase the revenues from each account. As you’ll be responsible for the growth of our client’s accounts, we are searching for an individual who can quickly and easily build rapport with senior stakeholders.

Your key responsibilities will include:

Managing your portfolio of accounts whilst maximising retention levels and revenues.
Creating opportunities to cross sell water contracts, MOP contracts and PPA contracts.
Liaise with clients and suppliers via email and telephone.
Arranging quarterly check-ins with existing clients.
Working with clients and suppliers to resolve queries such as billing issues, contract issues and other discrepancies.
Collecting and recording accurate information into the CRM system for future reference.
Researching businesses locally and nationally that may have a need for our client’s products and services.
Supporting the Operations Manager and Business Development Manager with other business critical functions.
Operating to strict processes and adhering to industry regulations.

SKILLS AND EXPERIENCE

1-2 years’ account management or sales experience, preferably in a B2B environment.
Experience within the Energy Industry (preferred but not essential).
An ability to manage a high workload whilst prioritising tasks in what can sometimes be a high-pressured environment.
Strong IT skills (including Microsoft Excel & Word).
Outstanding attention to detail.
A confident, enthusiastic, and friendly personality, with a forward-thinking and innovative attitude.
Self-motivated with a huge appetite to learn.
Punctual with solid time-keeping skills.
Are a UK resident and unrestricted right to work in the UK.

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