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This Vacancy has been filled
This vacancy has been filled, but we are always looking for candidates for similar roles. If you are looking for a ITSM Business Analyst or similar job, please contact our team or submit your CV
Salary: 
£45,000
- £55,000
Location: Nottingham, East Midlands
Our Reference: MV8707
>> View More Roles in this Sector 

Key Details

Reporting to the Head of Business Systems, the successful candidate will support the ongoing developments and enhancements to operational processes and platforms, bridging the gap between business stakeholders and technical development teams. Our candidate will be responsible for turning the requirements of the business into efficient solutions to deliver excellent customer experiences and operational effectiveness.

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Contact Alice 
about this role.
07494 454 777
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Our Promise

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. 

If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. 

However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

ITSM Business Analyst

  • Nottingham – Hybrid working model (2/3 days working from the office)
  • £45,000 - £55,000pa DOE
  • 26 days annual leave + bank holidays
  • Regular company socials
  • WorkBYTRAM discounted travel scheme & Access to HealthShield

Due to the nature of our roles, candidates must be a UK resident residing within a commutable distance to Nottingham. Please note that we cannot offer visa sponsorship for overseas candidates.

RESPONSIBILITIES:

  • Work with internal stakeholders to define and prioritise system enhancements and requirements.
  • Support Product Owners on the development of enhancement roadmaps and management of  Product backlogs.
  • Act as a bridge between technical and non-technical internal departments, translating business requirements into technical terms for the appropriate teams to action.
  • Ensure the system can support/deliver efficient operational processes and excellent customer experiences.
  • Identify opportunities for system changes and solutions, assess the impact and associated risks for the business.
  • Support the testing and transition of new system functionalities and processes into the business to maximise adoption and success.
  • Support change management within the business and operational teams, helping to resolve issues and communicate progress of system and process changes.
  • Assist with the development and implementation of ITIL aligned operational processes and best practices within the Service teams. 
  • Ensure that system workflows can deliver compelling customer experiences.

SKILLS & EXPERIENCE:

  • 2+ years’ experience in a similar role is essential.
  • Previous working experience in either CRM, ERP or ITSM including key features and associated business processes.
  • Knowledge of ServiceNow is beneficial.
  • Previous experience in an IT Managed Service Provider (MSP), or VAR, or similar is highly desired.
  • Knowledge and experience of Agile system development methodologies.
  • Understanding of ITIL aligned Service Management processes, and how ITSM platforms can support the effective delivery of these.
  • Professionally strategic, collaborative, and influential approach to work.
  • Commercially astute with the ability to identify and prioritise revenue generating opportunities.
  • UK resident with unrestricted right to work in the UK; please note that we cannot offer visa sponsorship for overseas candidates.

OUR CLIENT:

Our client is a CRN Reseller of the year winner that provides hardware, software, and technology solutions to a large and growing set of industry-diverse clients. As an intrinsically forward-thinking organisation, they are committed to investing in the business to ensure it continues in its upward growth trajectory and stands out from its competition.

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