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Customer Service

Salary:

£23,920

Location: Leeds, Yorkshire & the Humber

Our Reference: MV9391

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Key Details

OUR CLIENT

Our client is a successful private equity-backed provider of market leading technology systems within their industry sector. Technical innovation and customer support is at the forefront of the business, and this has allowed them to maintain an excellent reputation which has resulted in the business being voted the UK’s number one system in their marketplace. Having been established for over 20 years, the business is now at an exciting stage of growth and has a rapidly expanding customer base across the UK and North America.

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Contact Matt
about this role.

07943 710 160

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Our Promise

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance.

If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role.

However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

Customer Service Advisor

£23,920 per annum
Monthly performance bonus - £2,400 per annum
Office Based – Leeds
Company Benefits – Sage Benefits, WPA Healthcare (Year 2)
25 Days Annual Leave + Bank Holidays + Christmas Closure
Supportive Working Culture
Internal Career Progression

Due to the nature of our roles, candidates must be a UK resident residing within commutable distance of Leeds. Please note that we cannot offer visa sponsorship for overseas candidates.

We are searching for an individual who can display strong communication and problem-solving abilities to join our client’s customer service department. This role is suited to those who are highly organised as a key part of the role will require you to 2 workload whilst dealing with incoming enquiries. This is an excellent opportunity for someone who would like to develop their career in a professional office-based environment, within a highly diverse and fast-growing sector.

Your key responsibilities will include:

Assisting customers with a high-quality after-sales service, resolving any queries and issues via telephone, email and live web chat.
Logging all communications with customers and third-party suppliers in the CRM.
Liaising with third-party engineers, managing and coordinating diaries and resolving any issues they may face whilst on-site.
Coordinating and communicating updates between external customers and third-party suppliers, to ensure all parties are informed of timeline updates.
Promotion of new and existing products to our client’s customers where applicable.

SKILLS & EXPERIENCE

2+ years’ experience working in a high-intensity customer service environment, e.g. a call centre, retail or hospitality.
Experience handling and resolving customer queries and complaints.
Excellent organisational skills with strong attention to detail, able to manage your workload and multitask effectively in what can sometimes be a high-pressured and time-sensitive environment.
Exceptional communication skills, both verbal and written, with a proven and effective telephone manner.
The ability to prioritise and manage a high workload of open cases and endeavour to exceed customer expectations by overachieving on set SLA’s.
Highly IT literate (e.g., Microsoft Office, CRM’s, Operating Systems, Databases).
Experience working towards KPI targets & SLA agreements.
Good geographical knowledge of the UK would be advantageous.

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