This is a unique opportunity to join an exciting start-up business at its inception stage, led by a serial-entrepreneur who has successfully founded, scaled and sold two well-renowned tech businesses in Leeds. Grasping this rare opportunity at such an early stage will be best suited to a person with vision and determination. Someone who has the drive to see the potential and uncapped development in this role that can lead to a long-term, phenomenal career being mentors by a world class senior leadership team.
We are searching for an enthusiastic and customer-centric leader to join our client’s Customer Service team as a Customer Service Team Leader, based in Leeds.
Key Details:
The Role:
This is a unique opportunity to join an exciting start-up business at its inception stage, led by a serial-entrepreneur who has successfully founded, scaled and sold two well-renowned tech businesses in Leeds. Grasping this rare opportunity at such an early stage will be best suited to a person with vision and determination. Someone who has the drive to see the potential and uncapped development in this role that can lead to a long-term, phenomenal career being mentors by a world class senior leadership team.
The successful individual will be responsible for leading a team of Customer Service Advisors whilst also building strong relationships with the customers to coordinate sales enquiries, quoting, billing and quality assurance for services including but not limited to: General Maintenance & Repair Services (including emergency repairs), Specialist Repairs, Construction & Renovation Services and Utilities.
You will be a true customer-focused leader who loves working in a fast-paced environment and will work closely with the Founder & COO to implement processes and systems to ensure a cohesive approach to delivering exceptional customer service practices. Due to the nature of the business, flexibility may be required regarding shift patterns over time.
Key Skills & Experience:
Our Client:
Our client is a dynamic start-up with the aim of revolutionising home services through its 24/7 app, designed to cater to all home-related needs. Whether it’s emergency repairs, expert advice on home improvements, or routine maintenance, Build Concierge is dedicated to ensuring that homeowners receive professional and reliable services at any time of the day or night. Their vision is to become the go-to home service provider, where every homeowner not only loves their service but also recommends it to friends and family, establishing the company as the top choice for home concierge services. The business will initially run a proof-of-concept trial in West Yorkshire with plans to then scale across the UK.
Led by Martin Port (martinport.com), a successful Leeds-based entrepreneur, this is a very exciting opportunity to join the business at the start of its journey and to play an important role in its growth to success.
If you have the required skills and experience, please apply today by submitting your CV to matt@wearemarmion.com. Alternatively, to discuss the opportunity further, please contact Matt Pallister directly on 07943 710 160 / 0113 332 0678.
