The successful candidates will act as the bridge between the customer and the business, specifically the contracted activities of the service desk department.
Due to the nature of our roles, candidates must be a UK Resident residing in Nottingham and surrounding areas. Please note we cannot offer visa sponsorship for overseas candidates.
Responsibilities…
Skills & Experience…
OUR CLIENT
Our client is a CRN Reseller of the year winner that provides technology solutions, hardware, software, and managed IT services a large and growing set of industry-diverse clients. As an intrinsically forward-thinking organisation, they are committed to investing in the business to ensure it continues in its upward growth trajectory and stands out from its competition.
THE ROLE
Reporting to the Head of Service Management, you will act as the bridge between the customer and the business, specifically the contracted activities of the service desk department. You will be the point of escalation for any issues, coordinating resolutions, proactively managing incidents, and aligning necessary resources. Through excellent customer service and communication, you will ensure each professional relationship is maintained, nurtured, and developed.
If you would like to discuss the opportunity further, please contact Alice McGlaughlin on the number listed on our website. Alternatively, please apply today and we will contact you directly.
Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
