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Support Staff

★ Specialism

Salary:

£26,000

Location: Cleckheaton , Yorkshire & the Humber

Our Reference: MV10014

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Key Details

OUR CLIENT:

Is a multi-award-winning estate agency. Known for its fresh, customer-first approach, our client operates within the UK’s largest group of estate agency franchises with 190+ branches nationally. They provide an exceptional and personal 24/7 service, which offers dedicated support to Sellers, Landlords, Buyers & Tenants, evidenced by being voted the UK’s Most Trusted Agent and by their “excellent” review score from 1000’s of satisfied customers.

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Contact Alice
about this role.

07494 454 777

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Our Promise

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance.

If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role.

However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

Part Time Lettings Franchise Support Advisor

Part-time role – 20-25 hours per week
Cleckheaton – Office Based
Up to £26,000 Full-time-equivalent salary (actual salary: Pro-rata based on hours worked – £14k – £17.3k)
23 Days Holiday + Bank Holidays + Birthday Day Off
Excellent working culture and office environment with regular company socials/events
Additional Benefits – Company Pension, Perkbox Rewards & Benefits, Paid for Training Qualifications & Certifications

Due to the nature of our roles, candidates must have a full Right to Work in the UK, residing within a commutable distance to Cleckheaton. Please note that our client cannot offer visa sponsorship for overseas candidates.

RESPONSIBILITIES:

Handle enquiries from tenants, Franchisees and their teams.
Assist with the set-up of new rental properties on internal systems, ensuring high levels of accuracy and readiness for tenancy processing.
Process move-ins for new tenants, ensuring all relevant paperwork is issued and the set-up of direct debits & deposits is carried out in accordance with legal & company standards.
Entering payments received onto the client accounting system, ensuring they are correctly allocated.
Process notices and move-outs, providing final rent statements to leaving tenants and managing direct debit cancellations.
Issue rent increase notices and ensure direct debit collections are modified accordingly.
Manage, organise and schedule compliance checks, informing franchisees of required works.
Assist with the recovery of rent arrears under guidance of the Senior Franchise Support Advisor.
Coordinate with the relevant departments to escalate and resolve any complex queries.
Attending training courses and conferences to stay up to date with any changes to lettings legislation.
Administrative responsibilities, including office facilities/operational assistance where required.

SKILLS & EXPERIENCE:

Customer facing experience via telephone/email, utilising CRM systems and software tools.
Experience in the Real Estate industry with an understanding of lettings processes and regulations would be highly advantageous.
A confident, positive and forward-thinking attitude, with an ability to build quick rapport.
Exceptional verbal and written communication/administration skills with excellent attention to detail and a high level of accuracy.
Strong organisational skills with an ability to meet deadlines, manage multiple tasks and prioritise/take ownership of your own work.
Highly IT literate is essential, with the added advantage of troubleshooting system issues.
Knowledge of accounting principles in relation to client accounting in Lettings would be beneficial.
A positive and collaborative approach, with excellent interpersonal skills.

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