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★ Specialism

Salary:

£55,000

- £70,000

Location: London / Nottingham, East MidlandsLondon

Our Reference: MV12547

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Key Details

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07494 454 777

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Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance.

If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role.

However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

Sales Operations Manager

Salary: £55,000 - £70,000 pa, DOE
Location: London / Nottingham – Hybrid working model
Benefits: Comprehensive & competitive benefits package
Channel Experience: VAR, IT Reseller, Vendor, Distributor

Roles & Responsibilities:

Sales Governance & Processes:
Define and maintain standardised sales processes, monitoring compliance and create accountability mechanisms to ensure consistent and repeatable execution.
Establish sales governance frameworks, including qualification criteria, pipeline stage definitions, forecasting cadence and activity expectations.
Act as the key liaison between sales, marketing, finance and service teams to ensure process alignment.
Reporting & Analytics:
Develop and maintain dashboards and reporting across pipeline, forecast, quota attainment, activity, revenue and margin.
Deliver regular business insights to sales leadership, finance and executive stakeholders.
Build analytics that support revenue planning, segmentation, targeting and performance optimisation.
Support leadership in Quarterly Business Reviews and strategic sales planning.
Territory & Quota Management:
Work with sales leadership to define territory models, account allocation and segmentation rules.
Administer quota setting processes, workload distribution and annual sales plan deployment.
Monitor and adjust territories and targets as business conditions evolve.
CRM & Workflow Management:
Own and maintain the CRM platform architecture, data structure, fields, rules, workflows and integrations.
Develop and enforce CRM usage policies, ensure high standards of data hygiene, providing training and enablement initiatives where appropriate.
Incentive & Compensation Administration:
Own the administration of sales compensation plans, including logic, calculations, tracking and dispute resolution.
Ensure timely and accurate incentive payment cycles aligned to payroll processes.
Support design and modelling of compensation plans that motivate performance and align with business objectives.
Customer Procurement Portals & Digital Sales Enablement:
Oversee the setup, integration and ongoing management of customer procurement portals, e-commerce tools, CPQ systems, and digital buyer workflows.
Identify improvements to procurement portal usability that reduce friction and improve customer experience.

Skills & Experience:

5+ years’ Sales Operations, Commercial Operations, Revenue Operations or similar role.
Previous experience working within the Channel - VAR, IT Reseller, Vendor, Distributor.
Proven experience designing or optimising sales processes, data governance and reporting frameworks.
Strong knowledge of CRM platforms and supporting SaaS tools.
Excellent communication skills, highly organised, detail-oriented and execution-focused.
Analytical mindset with the ability to translate complex data (using Excel/Sheets, Power BI, etc) into actionable insights for non-technical audiences.
Experience with incentive compensation systems and modelling is advantageous.
Comfortable working across multiple teams and influencing without direct authority.
Proactive, commercially aware and adaptable character.

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