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This Vacancy has been filled
This vacancy has been filled, but we are always looking for candidates for similar roles. If you are looking for a Software Support Analyst or similar job, please contact our team or submit your CV
Salary: 
£25,000
- £26,000
Location: Lichfield, West Midlands
Our Reference: MV12835
>> View More Roles in this Sector 

Key Details

This is an exciting opportunity for an individual who is seeking a career within tech. Our client is firmly committed to its people and believes in empowering colleagues to develop and grow in their chosen fields with the support of a strong and focused leadership team who have extensive experience and knowledge they are keen to share.

Apply Now
Contact Matt 
about this role.
07943 710 160
Submit CV
Our Promise

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. 

If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. 

However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

Software Support Analyst

Do you enjoy problem solving and providing exceptional customer service?

Are you an enthusiastic individual with strong communication skills?

Are you passionate about and eager to build a career in tech?

If so, we are searching for a high energy, customer-focused, problem-solver to join our client’s Software Support Team, based in Lichfield.

Due to the nature of our roles, candidates must have a permanent Right to Work in the UK, residing within a commutable distance to our client’s office. Please note our client cannot offer visa sponsorship for overseas candidates.

  • £25,000 - £26,000 per annum
  • Based in Lichfield - Hybrid Flexibility Available (after probation)
  • 25 Days Holiday + Bank Holidays + 1 extra day each year after 2 years (up to 30 days)
  • Excellent Working Culture & Career Progression
  • Structured 8-week onboarding programme

Key Skills, Competencies & Attributes

  • Previous experience in a customer-facing role, preferably within a commercial software support environment.
  • Excellent organisational skills, able to work to tight deadlines with a high level of attention to detail.
  • An ability to take ownership of your workload and use initiative when problem solving.
  • Strong Microsoft Office (Word, Excel, PowerPoint) skills.
  • Excellent research diagnostic and troubleshooting skills, able to identify solutions to resolve issues effectively.
  • Capable of adapting and demonstrating resilience in relation to evolving business requirements.
  • Ideally a technical related degree.
  • ITIL experience is desirable.

Key Responsibilities

  • Building relationships with and taking ownership of your dedicated customer portfolio.
  • Providing customers with high quality technical support, advice and guidance.
  • Handling customer technical support requests (via email, telephone and web portal)
  • Managing all assigned tickets to achieve a prompt resolution, escalating where necessary and providing customers with timely and accurate updates on their ticket progress.
  • Managing product releases and enhancements whilst assisting with client adoption and education - advising on product functionality.
  • Contributing towards internal and external KPI’s & SLA’s.
  • Logging of all communications and customer support cases via an internal CRM system.

This is an exciting opportunity for an individual who is seeking a career within tech. Our client is firmly committed to its people and believes in empowering colleagues to develop and grow in their chosen fields with the support of a strong and focused leadership team who have extensive experience and knowledge they are keen to share.

If you are a confident communicator and have a passion for troubleshooting and resolving technical issues, then please apply today. Alternatively, for more information about the role, please contact Matt Pallister or Amy Webster.

For more on Marmion, check out our 5* reviews on Trustpilot & Google.

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